GHOST: Skeletour World Tour 2025

Ghost FAQ:

What time will the doors open?

• VIP Guests: Please check your email for specific entrance times related to your VIP Package. Entrance times range from 4:00pm-8:00pm. Please reference the "Featured Offers" section of the event page for exact timing.
• All ticketed guests: 6:00 pm atrium (Sherwin Williams, RTA, Cliffs), 6:30 pm gates (All doors open - Cliffs, RTA, Sherwin Williams, East Bridge, SERVPRO. This is the time guests have access to the concourse and seats).
• GA PIT (NOT FOR VIP GUESTS): For GHOST, there will be a sign that is posted that says "GA LINE STARTS HERE" with barricade forming a line queue in front of the the Cliffs entrance on Huron Road. This sign is placed out at 5:00 AM. Camping is not allowed and is enforced by the City of Cleveland, however, fans may line up prior to the sign being placed. Any line queues formed outside of our building are fan managed. GA guests will be brought into the building at 4:00 pm. At this time we will begin processing everyone through security, ticket scanning, and Yondr. Please note once you have had your ticket scanned, there is a no re-entry policy if you choose to leave the building. Once processed through, you will given a non-numbered wristband and be put into the holding line queue inside the atrium. This line queue is monitored by Guest Services Team Members. There will be restrooms available inside the atrium for your use.

Early Merch Shopping (NON-VIP):

• Early merch shopping is avaliable to ticketed and non-ticketed fans starting at 4:00 pm. If you do not have a ticket for the event, if you do have a ticket but are a regular ticketed guest, or if you have a NON-VIP GA PIT ticket but do not wish to scan in, you will enter via the Cliffs 6th street entrance to shop and then exit the building.
• If you are a NON-VIP GA PIT ticket holder, you may scan into the building to line up for the GA PIT and once inside proceed to early merch shop. If you wish to leave the building with any purchases and return to line up, we do not reccommend you scan in and instead enter via Cliffs 6th street to shop without scanning into the event. Once you are ready to enter and stay in the building, return to the Cliffs Huron enterance if you are returning before 6:00 pm. If you are returning after 6:00 pm, you may enter any entrance.
• Please note this early merch shopping information is seperate from the early merch shopping that VIP has as a benefit. Any VIP early shopping takes place once you have checked in at the Media enterance (between the Team Shop and SERVPRO enterances).

"Kandi" / Friendship Bracelets:

• Friendship bracelets/Bracelet "Kandi" is allowed into the arena, we recommend if you are bringing large amounts of bracelets to bring them in a clear ziplock style bag for easy security processing if you are not planning on wearing them.

Masks & Face Paint & Costumes

• Masks are allowed to be worn but need to be removed while entering the venue and must be easily removeable and removed when asked by any venue team members.
• Face paint is permitted as long as it is not offensive or vulgar and must be removed if asked by any venue team members.
• If you have any concerns with attire, please feel free to email help@rocketarena.com with photos of the articles in question and we will do our best to provide guidance

Phone Usage Zones:

There will be three zones in the Arena in which guests can unlock their phone for usage in that area.

• Sherwin Williams Atrium (Street Level next to LuluLemon Stand)
• Practice Court (Club Level by East Bridge Parking Garage)
• Gilly's Bar (Loudville)